Forum Discussion

2 years ago

Solved

How To Get In Contact With Support Team

Two weeks ago communtiy Manager EA_Mako responded to my post about my account ban. Thank you for that. My situation is my account has been banned and I have no idea why because the ea account that is...

EA_Aljo
2 years ago
Hi there, @dariusjmoss

We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for submitting a dispute, please see the article here. Thank you.

EA_Aljo

Community Manager

2 years ago

Hi there, @dariusjmoss

We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for submitting a dispute, please see the article here. Thank you.

dariusjmoss
2 years ago
@EA_Aljo I understand that you are not able to help over the answers HQ, I'm asking how do I get into contact with someone personally to address my unique situation. The link you provided doesn't work ☹️
- EA_Aljo
  Community Manager
  2 years ago
  @dariusjmoss
  
  I'm sorry to say, there is no way to speak with ToS. The only way to potentially get the ban overturned is to submit a dispute.
  - dariusjmoss
    2 years ago
    @EA_Aljo I understand however I am not trying to get the ban overturned yet because I dont even know what it is for. My Xbox account is linked to an ea account that does not belong to me so I am not even sure if it is something I did. What I am trying to see is if I can speak with someone who can tell me how long the ban is. And if I can unlink my xbox account from this EA account because I have no access to this EA account outside of logging in with my xbox account