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dariusjmoss's avatar
dariusjmoss
2 years ago
Solved

How To Get In Contact With Support Team

Two weeks ago communtiy Manager EA_Mako responded to my post about my account ban. Thank you for that. My situation is my account has been banned and I have no idea why because the ea account that is...
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @dariusjmoss 

    We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for submitting a dispute, please see the article here. Thank you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, @dariusjmoss 

We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for submitting a dispute, please see the article here. Thank you.

dariusjmoss's avatar
dariusjmoss
2 years ago
@EA_Aljo I understand that you are not able to help over the answers HQ, I'm asking how do I get into contact with someone personally to address my unique situation. The link you provided doesn't work ☹️
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @dariusjmoss 

    I'm sorry to say, there is no way to speak with ToS. The only way to potentially get the ban overturned is to submit a dispute.

    • dariusjmoss's avatar
      dariusjmoss
      2 years ago
      @EA_Aljo I understand however I am not trying to get the ban overturned yet because I dont even know what it is for. My Xbox account is linked to an ea account that does not belong to me so I am not even sure if it is something I did. What I am trying to see is if I can speak with someone who can tell me how long the ban is. And if I can unlink my xbox account from this EA account because I have no access to this EA account outside of logging in with my xbox account
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @dariusjmoss 

        We cannot help with bans. We also cannot discuss account issues. There is nothing I can do to help here. If you want to talk to an advisor about this, you'll need to open a case.

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