Forum Discussion

3 years ago

How to unlink a hacked ea account from steam ?

A hacker change my email address in my account so I can't access it and I decided to link it with another account that has extra security , but I can't unlink it beacause I can't access it , so how d...

EA_Lanna

Community Manager

3 years ago

Hi @topgun6000,

I'm not sure unlinking would be the best available option. When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress will not transfer over. Please see these EA Help guides for more about unlinking and Steam:

Before opting for unlinking, I think it'd be best to work with our support team. They could try to help you recover and resecure your account. That should remove the need for unlinking and help you regain access to the account while resetting the security options on the account.

These links will share more information:

How to use EA Help <--- Use the steps here to learn how to reach the support team for more help
What to do if your EA Account has been hacked <----- Try to complete as many of the security steps here in the meantime to start the account recovery process and maximise security.

Please get in touch with our support team for help on this one.

- EA_Lanna