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BenGe0011's avatar
6 years ago
Solved

I didn’t receive an heirloom set after opening 500 packs

I have opened 515 packs and still haven’t received an heirloom set. I contacted EA support team and they referred me here. I have no idea who to tag so I found you @EA_David responding to someones po...
  • EA_Atic's avatar
    EA_Atic
    5 years ago

    Heads up: The @PlayApex Anniversary Collection Event heirloom pack had a bug.It unintentionally reset the "counter" that guarantees you get heirloom shards every 500 packs.

    Only people who opened the heirloom pack before 3pm PT on 2/10 were affected, as the bug was fixed.

    /Atic