Forum Discussion

Not applicable

2 years ago

Solved

i didnt recieve my apex coins

this morning i purchased 20 dollars worth of apex coins and i never got them. i reset my game and PC and i still don't have them. What do i do?

EA_QueenBee
2 years ago
Hey @HPOHEA,

Sometimes it can take up to 24 hours for your Apex coins to be added to your account. If you still don't have them after 24 hours, I recommend gathering the relevant proof of purchse, and then reaching out to our live support team for assistance.

EA_QueenBee
Community Manager
2 years ago
Hey @TiewlyKung,

Please keep your messages to English on the English forums, please. 🙂 If you'd rather get help in a different language, we currently support the following:

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TiewlyKung
Not applicable
2 years ago
Please update me on the progress. I seem to be experiencing the same issue. The transaction was successful, and the money was deducted from my Steam wallet, but the in-game currency has not been credited. I tried topping up again, but the problem persists.