I have great internet but the connection to APEX servers is really bad

Don't give us the BS, like you don't know that you are servers are garbage. The game is basically unplayable on the weekends.  And often during the weekday peak hours as well. Also don't tell me this is a free game, so you can't invest to servers. Micro transactions aren't free, I personally bought all the season passes. So it is far from free. Hence there is a pattern in bad servers connected to the load, it is obvious the problem isn't on the user side, but MIPS capability of your servers. Which means you're simply cheap... And that you try to give troubleshooting tips is outrages.

How about I give you some tips:

Please double the amount computing power of your servers.
Please check all the connectors in your switches
Please check if all the FiCon cable are in good state.

Please make sure your datecenters are well ventilated, and all of your blades are running on optimal tempareture.

Let me know how it goes when you have the chance , Thanks!