Forum Discussion

Xep_xLee's avatar
Xep_xLee
8 months ago
Solved

I have not yet received the 2000 Apex Coins I purchased on Steam！

我无法收到在 Steam 上购买的 2000 个 Apex 硬币！！

我做了我能做的一切!!

还有 2000 个 Apex 硬币尚未记入我的帐户！

我已经验证了游戏的完整性，并尝试等待 24 小时。到现在为止，已经超过48小时了，我还没有收到我在Steam上购买的2000个Apex币！

我也尝试联系了客服!!我已经提交了两个案例，其中一个显示为已解决，但我仍然没有在我的游戏中收到我的 Apex 硬币！

我已经提供了所有证据，但问题仍然没有得到解决！

我需要尽快收到我的 Apex 币，以便我可以及时购买游戏内限时供应产品！

  • EA_Mako's avatar
    EA_Mako
    8 months ago

    Hey @Xep_xLee,

    If you had purchased some Apex Coins through Steam but they still have not appeared in-game, please try:

    • Signing out of Steam
    • Closing Steam via Task Manager
    • Restarting the game 

    If you're still not seeing the coins appear after that point, you'll need to contact our support team so they can check into this for you further, as we're unable to make changes to your account on the forums.

    Please have these screenshots available and contact support directly here so they can take a look, thanks!

8 Replies

Sort By
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey @Xep_xLee,

    If you had purchased some Apex Coins through Steam but they still have not appeared in-game, please try:

    • Signing out of Steam
    • Closing Steam via Task Manager
    • Restarting the game 

    If you're still not seeing the coins appear after that point, you'll need to contact our support team so they can check into this for you further, as we're unable to make changes to your account on the forums.

    Please have these screenshots available and contact support directly here so they can take a look, thanks!

  • ItzN0tU's avatar
    ItzN0tU
    8 months ago
    @EA_Mako I think we already done all this .. I just downloaded the game again via the EA app.. Still no AC and my (our) money is somewhere on the EA's bank account.. Can any of you EA_somebody just reach up to your advisors and do something about it? because this is ridiculous.. Imagine yourself in our situation... If you're not an automatic AI message of course. Because it's seems like every time someone ask something we got a copy paste "solution" that we tried at least 10 times. And if you could read this forum, you can see I'm not the only one person who has this problem... almost every day a new player write a message that says he/she lost some money.. I don't dare buy apex coins again because of this..
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago
    Hi @ItzN0tU,

    If you've already tried those specific steps and the coins aren't appearing, the only other option would be to get in touch with our support.

    That would be the step that we keep providing because we're not able to make changes to your account here on the forums.

    I can understand you're not the only one running into this, but we want to make sure that everyone has tried these steps first - which, while you may have seen them multiple times, is not always the case.

    In cases where that doesn't help, we definitely want people to reach out to the team that can actually make these account changes.

    That would be the support team, so they would be the ones to discuss the issue with further if you have not received coins.
  • Iroktt19's avatar
    Iroktt19
    8 months ago

    Hi, I'm experiencing the same issue. I've reached out to EA Help four times, but I haven't received any replies, and my cases keep getting closed. Could you please provide a link or let me know how I can directly contact the EA Team for assistance? I've had trouble finding useful information through their system. Thank you!

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey @Iroktt19,

    It looks like you spoke directly with the support team via live chat about a week ago, sorry to hear that had not resolved the issue.

    For the most recent case, it looks like they had sent a reply with some basic steps but mentioned that if you were still having the problem you'd need to resume the case so they can check into it further.

    Since that appears to be the case, please try checking your case history page where you can read through your replies. From there you can resume your most recent case (185212204) so another advisor can take a look. Thanks! 

  • Iroktt19's avatar
    Iroktt19
    8 months ago

    I made a purchase on July 16, but I still haven't received any helpful advice. The case support keeps closing my cases. If I don't press "Resume," the case gets closed; if I do, it just redirects me to another website that doesn't help.

    The live chat support tells me to wait for a reply from the EA team, but they never respond and just close my cases. I wanted to start a live chat again but I couldn't find the spot the start it, so in my case what can I do? To wait for them to reply me? i really don't see any comment form my cases

    [CM - Edited to remove attachment with account information]

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago

    @Iroktt19 

    I've edited your post to remove the attachment since it showed your full email and some other account details. Please be cautious with what you post here as everyone can see these forum posts.

    If you had purchased some Apex Coins through Steam but they still have not appeared in-game, please try:

    • Signing out of Steam (don't just close it)
    • Closing Steam via Task Manager
    • Restarting the game 

    After that if the coins still haven't appeared, you would need to try either resuming a case from your case history page or creating a new case to have another advisor take a look at the situation again.

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.36,506 PostsLatest Activity: 14 minutes ago