Forum Discussion

meloneice's avatar
meloneice
4 years ago

I received this email

I received this email, but the service team has not restored my online game functionality, why? ?Does the service team speak out?
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 years ago
Hi @meloneice,

Thank you for attaching that message. I've reviewed it and it's clear what needs to happen next. To unlock your account again and log back in, you need to reset your password. After doing so, we strongly recommend you update your security settings to fully secure your account.

Can you reset your EA account's password please? Use the link they shared in the email to reset it.

- EA_Lanna
meloneice's avatar
meloneice
4 years ago

I reset my account password, when will my online game function be restored correctly?I thought this email correctly judged my account status, but it seems that your service team does not operate the account according to the email?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @meloneice, 

    If resetting the password as the email directed didn't help, it would be best to get in touch with the EA Help team so they can take a look at your account. I'm afraid that isn't something we can investigate here on Answers HQ. 

    For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead, as well. 

    - EA_Lanna

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