Forum Discussion

4 years ago

I received this email

I received this email, but the service team has not restored my online game functionality, why? ?Does the service team speak out?

meloneice

4 years ago

I reset my account password, when will my online game function be restored correctly?I thought this email correctly judged my account status, but it seems that your service team does not operate the account according to the email?

EA_Lanna

Community Manager

4 years ago

Hi @meloneice,

If resetting the password as the email directed didn't help, it would be best to get in touch with the EA Help team so they can take a look at your account. I'm afraid that isn't something we can investigate here on Answers HQ.

For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead, as well.

- EA_Lanna