Forum Discussion

3 years ago

Solved

I unlinked my xbox account to EA to move my xbox progress to another EA account.

I saw that crossprogress was already available so I tried to connect my steam account to my xbox account to link them but I had the accounts on different EA accounts, so I unlinked them from the orig...

EA_Pythia
3 years ago
Hello @Repavo6,

when you unlink a platform account from your EA account, you will lose most of your progress and content from your Apex account - this is specifically pointed out in the article regarding unlinking platform accounts.

You will have to connect them to your original accounts, if you want your progress back, for which you will need to contact EA Support as you cannot unlink accounts yourself within the next 6 months.

https://help.ea.com/en/help-home/

And no, what you were thinking of doing will not work, as any Apex account made past the 20th of October will not be merged (and you don't have your progress on this account now anyway, so there's nothing to merge).

You can read up on it here again:

https://answers.ea.com/t5/News-Game-Updates/CROSS-PROGRESSION-IN-APEX-LEGENDS/m-p/13131198#M172

EA_Pythia

Community Manager

3 years ago

Hello @Repavo6,

when you unlink a platform account from your EA account, you will lose most of your progress and content from your Apex account - this is specifically pointed out in the article regarding unlinking platform accounts.

You will have to connect them to your original accounts, if you want your progress back, for which you will need to contact EA Support as you cannot unlink accounts yourself within the next 6 months.

https://help.ea.com/en/help-home/

And no, what you were thinking of doing will not work, as any Apex account made past the 20th of October will not be merged (and you don't have your progress on this account now anyway, so there's nothing to merge).

You can read up on it here again:

https://answers.ea.com/t5/News-Game-Updates/CROSS-PROGRESSION-IN-APEX-LEGENDS/m-p/13131198#M172

LamarImNotBlack
3 years ago
Would this work if both accounts are older than than the said date, I have an older Xbox account with progress I want crossed over to my Steam account that I've been using for a few years, using the Steam account as the "Primary." What would be the best way to go about this?
- EA_Pythia
  Community Manager
  3 years ago
  Hello @LamarImNotBlack,
  
  as already said here, if your progress of the two platforms is on two different EA accounts, there's no way of merging them without significant loss to one of these Apex accounts.
  - iiiHatastudiii
    3 years ago
    @EA_Pythia Why is this case? I have an EA account made in 2010 because some game required me to make one and linked to my Xbox account and when I started playing Apex on Xbox it automatically used that one.
    When I switched to pc in 2020 I wasn’t even aware I had the other EA account and at the time Apex devs were saying cross progression was “impossible”.
    So now that cross progression is here me and everyone in a similar situation are just “out of luck”? “Sorry unlucky go next”? “It doesn’t work just because”? “We can’t merge two EA accounts because we don’t want to”?
    Why is this the case.
    And isn’t the whole point of cross-progression merging two completely separate accounts? But for EA having two completely separate accounts is the problem? It doesn’t make sense even Fortnite can get this right.
    Please elaborate clearly. Why are we not able to merge two EA accounts? Just let us update the primary emails and merge said account but they have to have been made & have purchases in the same region. Plenty of games and websites let you re-link/change to a different account/email at least 1 time.
    
    And why am I not able to un-link my Xbox/PSN account from the mandatory EA account I needed to play the game and relink to my PC EA account without loosing anything especially if the two account haven’t been “merged” but are just linked?
    Please explain clearly. Thank you.
SULFURIC-SADNES
3 years ago
Thats not true. EA support won't help you. I had the same issue. When I heard about cross progression, I unlinked my Xbox account from its original EA account and linked it to my PC account hoping they would merge, but instead I lost all my progress. I reached out to customer support because as you mentioned, you can't unlink the account until 6 months after. However, customer support said they couldn't help me unlink the account before the 6 months. They just basically told me to wait the 6 months.