Forum Discussion

2 years ago

I was banned on Apex Legends on Steam

I have never broken any rules playing the game as I have rarely played in the past and was only considering playing the game again. I am wondering why I got banned as I have never done anything wrong...

OldTreeCreeper

Hero+

2 years ago

@boshiej

Have you tried to reset your password to gain access your account?

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

The EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this AHQ guide on bans and suspensions :

https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-in-contact/m-p/9754200#M355907

It is my understanding that you can appeal a ban a number of times.