Forum Discussion

3 years ago

I was rejected for no reason! but did not receive a reply

I was rejected for no reason! Contacted online customer service and sent an email. but i didn't get a reply I've been in contact with you for a week and I've never heard back, that's why I'm here ...

EA_Mako

Community Manager

3 years ago

Hey @Maoxiaojiujiu!

I'm not showing any cases created from your current account regarding an account action. This would need to be reviewed by our Terms of Service team as we're unable to do so via the forums.

Please try creating a new case using these steps and our ToS team will be able to look into this further for you.

If you're having trouble getting a case created you can also speak with our support team over Twitter or Facebook instead, who should then be able to get that sent along to the ToS team for investigation.

Maoxiaojiujiu

3 years ago

I can't create a case, I don't know what's going on

EA_Mako
Community Manager
3 years ago
@Maoxiaojiujiu
What's happening when you go to the EA Help website to open a new case?
- Maoxiaojiujiu
  3 years ago
  He's normal, but I've been emailing or contacting customer service for a week without a case. I don't know if it was rejected or what. Every time I send an email, I check my email and he doesn't show what he keeps showing. You currently do not have any cases with us.