I have not only not logged into my EA account but I have not even played games in the last 365 days due to either being in training or deployed away from my electronics.
I finally get back to only log into my account and I see that I am permenantly banned from Apex Legends.
I have created an appeal case but I am left with no response or update (Case #258036098).
Any help would be greatly appreciated.
Thank you for your time.
Community ManagerIf you've already submitted an appeal, please allow the Terms of Service team some time to review your case. Keep an eye on your email inbox. Thanks for your patience.
Understood, on average how long would you say it takes for appeal cases to get reviewed? its already been 7 days for me.
My first appeal took about 5 days, but the 14-day ban became permanent. My second appeal, from October 27th until now, was originally expected to cost some money on the new Godzilla connection, but that seems impossible unless they unblock it. Oh, and my first appeal was on October 23rd, the day I was banned.
It's been showing as pending for several days. This is my second appeal,
Case number: #257588929.
I believe that during this period, my computer was mistakenly shut down due to unauthorized access and data theft. My computer contained a large number of hacking records, which I have all copied.
However, that evidence was only found after my second appeal, but the appeal has been pending so far, so I haven't been able to submit new evidence.
Community ManagerAppeal reviews generally take around 10 days, though some cases may take longer depending on the volume of appeals and the time needed for each review. I understand that waiting can be frustrating, but the team also needs time to carefully review each case and the evidence before reaching a decision. I appreciate your patience while they work through the appeals.
Community ManagerHi there,
I'm sorry to hear that you've found additional evidence but haven't been able to add it to your ongoing appeal.
Unfortunately, once an appeal has been submitted and is under review, there's currently no option to add further evidence to that case.
For now, I'd recommend waiting for the outcome of your second appeal. If you still disagree with the decision, my understanding is that you may be able to submit another appeal and include the new evidence you've gathered, provided the option to appeal remains available.
Thanks for your patience.
