Forum Discussion

4 years ago

Infinite loading screen after the Raiders event update

After downloading the update, I can not enter the lobby. Before the update, everything was ok. I tried everything: reinstall the game, clear the steam cache, flushdns, restart the router. I don't k...

EA_David

Community Admin

4 years ago

What failure message do you get?

It's possible that the store cache could have issues. It's rare, but worth checking for after the steps you've taken. It'll be at C:\users\yourusername\Saved Games\Respawn\Apex\assets just delete all files there and start the game back up..

NSX_014
4 years ago
@EA_David No messages, just infinite loading screen
NSX_014
4 years ago
@EA_David Tried these steps , "C:\users\yourusername\Saved Games\Respawn\Apex\assets just delete all files" still doesn't work...
- NSX_014
  4 years ago
  Please help !
  - EA_David
    Community Admin
    4 years ago
    Sorry for the slow reply, I was away for a few days.
    
    If you try creating an alternate account as a test, does that encounter the same issues? Also, I believe you're using Steam, if you install and log in via Origin instead do you encounter the same issue?