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FireFliy69's avatar
FireFliy69
3 years ago

Infinite loading screen ps4

My little brother wanted me to get back into the game so i redownloaded it a few days ago, since then I have tried to play several times but every time I get stuck In an infinite loading screen immediately after the developer intro, I don't even get to the "press x to sign in" have rebuild my database, redowloaded the game, it is fully updated, and this is the same system I used to play this game on before the update that removed arenas mode, but now i can't even sign in

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @FireFliy69 When you have a moment try going through the following steps that have help other players out. 

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

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