Forum Discussion

Digitxl's avatar
9 months ago

Inifinite loading Screen

I have been stuck at an infinite loading screen logging into Apex.

I have tried:

  1. Restarting PC
  2. verifying files
  3. Re-installing the game
  4. Updated all drivers
  5. Changed XMP profiles (to fix a crashing on launch issue)
  6. Unplugging all USB devices

Any other suggestions?

17 Replies

  • Only thing I've figured out is that this issue only occurs when launching apex through steam via my main account.

    If I use an alt account I can load in just fin, so I know its not a connection issue on my end.

  • jacwesse's avatar
    jacwesse
    9 months ago

    Found the same issue here: https://answers.ea.com/t5/Technical-Issues/Apex-Legends-Stuck-at-loading-screen/m-p/12984421

    I have tried running the game as Administrator and followed the below:

    Step 1: Go to the installation folder of your Apex Legends to find the file named r5apex.exe and open its Properties.

    Step 2: Under the Compatibility tab, check both Run this program in compatibility mode for and Run this program as an administrator options, and save settings.

    Step 3: Launch Apex Legends and wait for the Continue button appears on the screen.

    Step 4: At the bottom of the screen, click the Data Center option and then choose another suitable server.

    Having done this the issue is still unresolved.

    I also have 175GB free on my SSD so it's not a space issue.

    Help on this issue will be much appreciated.

  • @0r127 Exactly the same for me.

    Since 29th I've been stuck at the loading screen the same as you.

    I've tried:

    * Restarting.
    * Reinstalling.
    * Repairing EasyAntiCheat as I noticed in the event viewer it starts up (but with no error).
    * Disconnecting all devices from PC excluding my headphones, mouse, keyboard.

    I have had this problem in the past and I fixed it by unplugging my personal USB stick in the PC!

    This time round though, that is not the case.
  • Since the 29th of Steam Apex, Watson, etc. have been added to the store and bugs have been fixed. Since then, I have been stuck at the entrance to the screen where Horizon and Alter are visible.

    Many people are trapped and unable to access

    As a workaround

    Compatibility windows 7

    reinstall

    Restart

    steam integrity

    graphics driver

    Various methods were used, but it was not resolved.

    Access is not possible from the attached photo.

    1. Steam - Apex = Unable to connect

    2. EA - Apex = Accessible

    Some Steam users are still unable to log in from the 29th until 19:00 on the 30th.

    There have been many posts about this phenomenon in the past, but when is it going to be fixed?

  • I recently was one if the individuals who got a couple thousand apex coins placed in their accounts by accident. As any sane human being would do, I spent them by buying the battle pass, buying packs, and gifting a battle pass. Since the update on 5/29/2024, I haven't been able to play Apex on my main account. I get stuck in an endless loading loop on the main menu. However, on my alternate account, I am able to log in with no problem. I have tried everything to fix the infinite loading issue, and it is absolutely not client side, it is on Respawn/EA's end. Some help getting my account back would be nice as I've now spent several hundreds of dollars on this game in my lifetime!

  • When launching Apex Legends on Steam, I am stuck forever on the title screen. The "continue" button never pops up, so I am stuck with Horizon and Alter forever staring at me. 

    I have tried:

    • Restarting Apex, Steam, and PC multiple times. 
    • Uninstalling and reinstalling Apex on Steam.
    • Unplugging all USB drives from PC.
    • Flushing DNS settings and resetting PC.
    • Running in compatibility mode and as administrator. 
    • Checking Steam and Apex server status.
    • Checking my EA account. Not banned or anything. 
    • Contacting EA support through the chat, and they directed me here. 

    So I got nothing. Anything that could help would be greatly appreciated 🙂

  • I am getting Infinite loading screen after launching Apex Legends since 5/29.
    I don't even make it to the main menu. I just see the loading circle with the horizon and alter background image show where you usually click through to get into the game.

    This issue started today as my connect was fine yesterday and in other game since this issue started.

    I have tried clearing my cache, Verifying integrity of files, reinstalling the game and flushing my dns. Nothing had an impact on this issue.

    Please let me know of any new possible solutions.

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