Forum Discussion

6 years ago

Invalid Account - Xbox One

I'm stuck on the loading screen because when I load up it says invalid account and to go on help.ea.com which is not helpful at all. I've been trying to connect for weeks. I don't own any other EA ga...

ItsLoucifer

6 years ago

@EA_Blueberry wrote:
@ItsLoucifer
We do have live-chat 24/7 if you would prefer not to call in.
- Did you login to Help.EA.com by clicking on the Xbox/Microsoft button when prompted to sign in?

- Are you able to play Apex Legends under and different Gamertag?

- Do you have Xbox Live Gold?

Yes. No. Yes.

Do you have a link to the live chat? I give up with My case on the help site. They keep giving me the standard copy and paste message and I'm fed up. Ive put a lot of effort and time trying to get myself up and running and they can't even be bothered to personalise it so I don't feel I'm talking to a useless robot

EA_Blueberry

Community Manager

6 years ago

@ItsLoucifer

When you fill out a case there will be an option to select Live-Chat. Have you tried these steps below before launching the game? They fix a lot standard game issues.

Power Cycle the Console

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

Plug the console power cable back in.
Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

ItsLoucifer
6 years ago
No I haven't. I can give it a go but I've pretty much lost hope and I won't be playing any EA games again. I got through to live chat who just told me to try the route i did the first time with no success. My situation is a difficult one and the support team have expressed nothing helpful, not even a hunan response (and i say that due to the 3 repeat standard messages) so my EA account is just stuck. I can't access it, can't delete it and can't create a new one so I can't play anything online so there's no point buying any more.