Invalid Account - Xbox One
I'm stuck on the loading screen because when I load up it says invalid account and to go on help.ea.com which is not helpful at all. I've been trying to connect for weeks. I don't own any other EA ga...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerWhen you fill out a case there will be an option to select Live-Chat. Have you tried these steps below before launching the game? They fix a lot standard game issues.
Power Cycle the Console
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
No I haven't. I can give it a go but I've pretty much lost hope and I won't be playing any EA games again. I got through to live chat who just told me to try the route i did the first time with no success. My situation is a difficult one and the support team have expressed nothing helpful, not even a hunan response (and i say that due to the 3 repeat standard messages) so my EA account is just stuck. I can't access it, can't delete it and can't create a new one so I can't play anything online so there's no point buying any more.
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- EA_Blueberry7 years ago
