Invalid Account - Xbox One
I'm stuck on the loading screen because when I load up it says invalid account and to go on help.ea.com which is not helpful at all. I've been trying to connect for weeks. I don't own any other EA ga...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerSorry to hear about the trouble you've been having trying to load into Apex Legends. You don't have to call in to try this step below, let's see if this works first.
Visit Help.EA.com and make sure you're signed out. Click login at the top so it prompts you to sign in. Click the Xbox/Microsoft button to login so you use your Microsoft account information to log into our site.
Once you login that way, it should prompt you to create an EA account which will link your Gamertag to that one. If it doesn't prompt you to create an account, that means you've already synced your Xbox Gamertag to one a while back somehow. Click on Accounts>Change Email address at the top to verify the email address that's already linked up. (You can change it there if you need to as well)
Once you've signed into our site and completed the account creation process, restart your Xbox and try loading into Apex Legends again.
Just to avoid any confusion though, when you load up Apex Legends it's not going to ask you to sign in every time. You'll be prompted to sign into the servers to connect to them, that's all. If it's getting stuck at that point, try these steps below to help repair any connectivity issues you might be facing.
Basic Connection Troubleshooting
https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
Hope this helps, keep us updated!
This does not help at all. When you do this, it just says account ineligible. Your servers mixed everything up. This is an ea mistake big time and is really on the side of poor security. Now I have secret e mails that my apex is supposedly registered under. Lol ridiculous dude. I asked if my account was hacked and they said no way lol so how the heck do u explain my account I’m using for x box to play apex just several days ago just all of a sudden stops working and says invalid account. You guys have been hacked and now our data is exposed or the company it self did it for whatever reason which is still conflicting with privacy laws. Talking to a friend who is a lawyer. Will take a lot but dude someone has to start the fire under ea and their irresponsibility. We pay for products and you guys collect our data. Do your end of the bargain and make your product work. It’s definitely you guys. If it’s not in some freaken crazy stunt I will seriously pay u 5k. That’s how confident I am in your company’s faulter.
Same here. Works on another login but not the one i want to use.works on pc but not xbox.
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- EA_Blueberry7 years ago
