Forum Discussion

4 years ago

Solved

INVALID_POINTER_READ_c0000005_r5apex.exe game crash

@EA_Kent I've been stuck with this problem for a long time during playing When I was halfway through the game, the monitor suddenly froze,I didn't get any error message,then suddenly kicks me to de...

EA_Kent
4 years ago
@hexerxhacker

Thanks for the update!

It seems like it might be an issue with an NVIDIA driver. Have you tried a clean reinstall of your NVIDIA driver to see if that helps?

Icon for Community Manager rank

Community Manager

4 years ago

Gotcha, thanks!

Do you currently play with any overlays running? If so, can you try disabling any overlays to see if that makes a difference?

4 years ago

@EA_Kent What is overlay? I don't understand what it is.
I just remember when I was playing, all programs except APEX had closed.

EA_Kent
Community Manager
4 years ago
@hexerxhacker

An overlay is just an application that runs "on top" of the game while you're playing. Something like the Discord overlay, for example.

If you haven't already, I think it's worth trying a Clean Boot to see if that makes any difference. If there is something running in the background that could be related to the errors that may help to get around it.

For more info on how you can set up a Clean Boot check out the EA Help website. Let me know how that goes once you're able to give it a try. Thanks!
- hexerxhacker
  4 years ago
  @EA_Kent I already try it and the game had been stable for a while, but recently the problem appeared again, then I analyzed two files from crashpad, and the contents are different but similar.
  first file:
  *******************************************************************************
  * *
  * Exception Analysis *
  * *
  *******************************************************************************
  
  KEY_VALUES_STRING: 1
  Key : AV.Fault
  Value: Read
  Key : Analysis.DebugAnalysisManager
  Value: Create
  Key : Analysis.Elapsed.mSec
  Value: 9734
  Key : Analysis.Init.Elapsed.mSec
  Value: 14386
  Key : Analysis.Memory.CommitPeak.Mb
  Value: 262
  Key : Timeline.Process.Start.DeltaSec
  Value: 420
  Key : WER.OS.Branch
  Value: ni_release
  Key : WER.OS.Timestamp
  Value: 2022-03-18T16:23:00Z
  Key : WER.OS.Version
  Value: 10.0.22581.1
  Key : WER.Process.Version
  Value: 1.0.0.0
  
  FILE_IN_CAB: 1f868247-e11a-4748-9d0d-4c7e8bde968a.dmp
  CONTEXT: (.ecxr)
  rax=000000000000014d rbx=000001d6d5cd0288 rcx=00000000000a6f06
  rdx=0000000000000705 rsi=0000000000000800 rdi=000001d7ec0bd320
  rip=00007ff84ced3dbf rsp=0000009f44d5f3f0 rbp=0000000000000800
  r8=000010d6d57f9160 r9=0000000000000305 r10=0000000000000001
  r11=000001d7ec0bd320 r12=0000000000000000 r13=0000000000000000
  r14=000001d6d9f40e90 r15=0000000000000000
  iopl=0 nv up ei pl zr na po nc
  cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
  nvwgf2umx!NVDEV_Thunk+0x166bcf:
  00007ff8`4ced3dbf 438b0488 mov eax,dword ptr [r8+r9*4] ds:000010d6`d57f9d74=????????
  Resetting default scope
  EXCEPTION_RECORD: (.exr -1)
  ExceptionAddress: 00007ff84ced3dbf (nvwgf2umx!NVDEV_Thunk+0x0000000000166bcf)
  ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
  NumberParameters: 2
  Parameter[0]: 0000000000000000
  Parameter[1]: 000010d6d57f9d74
  Attempt to read from address 000010d6d57f9d74
  PROCESS_NAME: r5apex.exe
  READ_ADDRESS: 000010d6d57f9d74
  ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%p O 0x%p O C O %s C
  EXCEPTION_CODE_STR: c0000005
  EXCEPTION_PARAMETER1: 0000000000000000
  EXCEPTION_PARAMETER2: 000010d6d57f9d74
  STACK_TEXT:
  0000009f`44d5f3f0 00007ff8`4d5ccdd6 : 0000009f`44d5f530 000001d6`d9eddc50 000001d6`d5cd00c0 000001d6`da4465f0 : nvwgf2umx!NVDEV_Thunk+0x166bcf
  0000009f`44d5f430 00007ff8`4d5ccae8 : 000001d6`d8a40588 000001d6`d5cd00c0 0000009f`44d5f730 000001d6`d9f40e90 : nvwgf2umx!NVDEV_Thunk+0x85fbe6
  0000009f`44d5f570 00007ff8`4cb4303a : 00000000`00000000 000001d6`d9f41900 0000009f`44d5f730 00007ff8`4cc22022 : nvwgf2umx!NVDEV_Thunk+0x85f8f8
  0000009f`44d5f5b0 00007ff8`4cbf02a1 : 0000a98d`48fa7785 00000000`0086e422 00000000`3f800000 000001d6`d9f41900 : nvwgf2umx+0xc303a
  0000009f`44d5f600 00007ff8`4d5c62ec : 00007ff8`4e58c748 00000000`00000000 000001d7`03389508 00007ff8`4d5c62c0 : nvwgf2umx!NVENCODEAPI_Thunk+0x36581
  0000009f`44d5f670 00007ff8`4d605d0f : 000001d6`d9f41900 000001d6`00000000 000001d6`00000026 00007ff8`4f2c5a90 : nvwgf2umx!NVDEV_Thunk+0x8590fc
  0000009f`44d5f6e0 00007ff8`4d605c8a : 000001d6`d9f40ae0 00000000`00000000 00000000`00000000 00000000`00000000 : nvwgf2umx!NVDEV_Thunk+0x898b1f
  0000009f`44d5f710 00007ff8`4d5fa9fd : 000001d6`d9f41020 00000000`00000000 00000000`00000000 00000000`00000000 : nvwgf2umx!NVDEV_Thunk+0x898a9a
  0000009f`44d5f790 00007ff8`4d00a8ca : 00000000`00080001 000001d6`d5c1a900 00000000`00000000 00000000`00000000 : nvwgf2umx!NVDEV_Thunk+0x88d80d
  0000009f`44d5f7c0 00007ff8`4dd8a6e8 : 000001d6`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvwgf2umx!NVDEV_Thunk+0x29d6da
  0000009f`44d5f7f0 00007ff8`7fb66624 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvwgf2umx!OpenAdapter12+0x5c2f38
  0000009f`44d5f820 00007ff8`8081a958 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
  0000009f`44d5f850 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28
  
  SYMBOL_NAME: nvwgf2umx+166bcf
  MODULE_NAME: nvwgf2umx
  IMAGE_NAME: nvwgf2umx.dll
  STACK_COMMAND: ~25s; .ecxr ; kb
  FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_nvwgf2umx.dll!Unknown
  BUCKET_ID_MODPRIVATE: 1
  OS_VERSION: 10.0.22581.1
  BUILDLAB_STR: ni_release
  OSPLATFORM_TYPE: x64
  OSNAME: Windows 10
  IMAGE_VERSION: 30.0.15.1215
  FAILURE_ID_HASH: {7b367f86-064a-2e05-5dc0-760739d560ad}
  Followup: MachineOwner
  second file:
  ---------
  KEY_VALUES_STRING: 1
  Key : AV.Fault
  Value: Read
  Key : Analysis.CPU.mSec
  Value: 3062
  Key : Analysis.DebugAnalysisManager
  Value: Create
  Key : Analysis.Elapsed.mSec
  Value: 18235
  Key : Analysis.Init.CPU.mSec
  Value: 61
  Key : Analysis.Init.Elapsed.mSec
  Value: 4732
  Key : Analysis.Memory.CommitPeak.Mb
  Value: 228
  Key : Timeline.Process.Start.DeltaSec
  Value: 1644
  Key : WER.OS.Branch
  Value: ni_release
  Key : WER.OS.Timestamp
  Value: 2022-03-18T16:23:00Z
  Key : WER.OS.Version
  Value: 10.0.22581.1
  Key : WER.Process.Version
  Value: 1.0.0.0
  
  FILE_IN_CAB: 7ed71c4f-fc3f-4c41-a131-22daa747468f.dmp
  CONTEXT: (.ecxr)
  rax=0000000000000005 rbx=0000000000000000 rcx=0000020c0e202260
  rdx=0000000000000000 rsi=0000000000000001 rdi=0000020c0e202260
  rip=00007ffd2f0a18f4 rsp=000000728266f320 rbp=0000000000000000
  r8=0000000000000000 r9=000000728266f4e0 r10=0000000c1284ddf0
  r11=000000728266f3d8 r12=0000000000000000 r13=0000000000000000
  r14=0000000000000000 r15=0000000000000000
  iopl=0 nv up ei pl nz na po nc
  cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
  d3d11!CContext::TID3D11DeviceContext_OMSetRenderTargets_<1>+0x104:
  00007ffd`2f0a18f4 498b8a18010000 mov rcx,qword ptr [r10+118h] ds:0000000c`1284df08=????????????????
  Resetting default scope
  EXCEPTION_RECORD: (.exr -1)
  ExceptionAddress: 00007ffd2f0a18f4 (d3d11!CContext::TID3D11DeviceContext_OMSetRenderTargets_<1>+0x0000000000000104)
  ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
  NumberParameters: 2
  Parameter[0]: 0000000000000000
  Parameter[1]: 0000000c1284df08
  Attempt to read from address 0000000c1284df08
  PROCESS_NAME: r5apex.exe
  READ_ADDRESS: 0000000c1284df08
  ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%p O 0x%p O C O %s C
  EXCEPTION_CODE_STR: c0000005
  EXCEPTION_PARAMETER1: 0000000000000000
  EXCEPTION_PARAMETER2: 0000000c1284df08
  STACK_TEXT:
  00000072`8266f320 00007ff7`4ee4c00c : 00000072`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : d3d11!CContext::TID3D11DeviceContext_OMSetRenderTargets_<1>+0x104
  00000072`8266f440 00007ff7`4ee4c589 : 3d800000`3d800000 00000072`8266f710 00000400`00000040 00000000`00000001 : r5apex+0x3dc00c
  00000072`8266f490 00007ff7`4ee1e285 : 0000020c`4d660318 00000000`00000000 00000000`00000000 0000020c`4d660310 : r5apex+0x3dc589
  00000072`8266f6b0 00007ff7`4eca1816 : 00007ff7`579000c0 43000000`43000000 0000020c`35c09560 0000020c`35c0a2c8 : r5apex+0x3ae285
  00000072`8266f810 00007ff7`4ee1076f : 004fff20`00501518 00000000`00000000 ffffffff`ffffffff ffffffff`ffffffff : r5apex+0x231816
  00000072`8266f840 00007ff7`4ee8f8cd : 00000000`00000000 00000000`09570000 00000000`00000000 00000000`00000000 : r5apex+0x3a076f
  00000072`8266f8a0 00007ffd`35516624 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : r5apex+0x41f8cd
  00000072`8266f8e0 00007ffd`369fa958 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
  00000072`8266f910 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28
  
  SYMBOL_NAME: d3d11!CContext::TID3D11DeviceContext_OMSetRenderTargets_<1>+104
  MODULE_NAME: d3d11
  IMAGE_NAME: d3d11.dll
  STACK_COMMAND: ~17s; .ecxr ; kb
  FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_d3d11.dll!CContext::TID3D11DeviceContext_OMSetRenderTargets__1_
  OS_VERSION: 10.0.22581.1
  BUILDLAB_STR: ni_release
  OSPLATFORM_TYPE: x64
  OSNAME: Windows 10
  IMAGE_VERSION: 10.0.22581.1
  FAILURE_ID_HASH: {419e1e73-426d-4a0a-7103-e70c938943c1}
  Followup: MachineOwner
  ---------
  - EA_Kent
    Community Manager
    4 years ago
    @hexerxhacker
    
    Thanks for the update!
    
    It seems like it might be an issue with an NVIDIA driver. Have you tried a clean reinstall of your NVIDIA driver to see if that helps?

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