Forum Discussion

5 years ago

Issue with club when several GT are linked to one EA account

Since the last update when Clubs came out, when I write a message in my club it’s my boyfriend’s gamer tag that shows instead of mine. It’s not stopping us to play or anything (i encountered somet...

EA_Kent

Community Manager

5 years ago

Hi @missitalia21,

Thanks for writing this up!

This is something we've been seeing some reports on since Clubs went live. We've escalated this up to the team for a look.

/Kent

missitalia21

5 years ago

@EA_Kent Thank you for the information.

I have a question for you, why when i ask to someone at EA in a chat to unlink the PSN ID i don't need and to be free of all these bugs, i get the following anwser : "You play Apex, we (as the support team) can't unlink you account, we are not allowed to." Then when i ask why or who am i supposed to talked to, the reply is "the specialist said so".

I'm sorry what ? We play Apex so we are punished for it and we have to sit and undergo every issue without being able to do anything to make things easier ?

EA_Kent
Community Manager
5 years ago
@missitalia21

There may be a technical limitation that would stop the EA Help team from doing what you asked. The intention is not to punish you for anything. There are just limitations to what the EA Help team can do in some cases.

/Kent
- missitalia21
  5 years ago
  @EA_Kent Alright, i can understand that but who can help then ? Why limit the possibilities to make everyone's life easier ?