Forum Discussion

6 years ago

Solved

Keep Getting Kicked Out Back To The Main Menu?

So I play on the PS4 and just about every time half way through a match I randomly get kicked out of the game back to the main menu?? I know it is not my internet because this sort of thing doesn't happen in any other game besides apex... During season 3 this wan't much of a problem but during season 4 I'm getting threatened with repercussions for 'leaving' the games even though there's nothing I can do about it. This is getting ridiculous now, if anyone has solutions please let me know.

DRTJZL
6 years ago
Thanks for the response, I think I ended up fixing the problem last night by setting my DNS settings on my PS4 to Google's. I've only had one or two disconnects since then compared to the usual 10-20. I'll see if your recommendation will completely eliminate the problem though.

4 Replies

EA_Aljo
Community Manager
6 years ago
Hi there, @DRTJZL.

Try rebuilding the database with the steps here: https://support.playstation.com/s/article/Safe-Mode-PS4?language=en_US. Also, restore the licenses with these instructions: https://manuals.playstation.net/document/en/ps4/settings/license.html. Try playing again and let me know what happens. Thanks!
DRTJZL
6 years ago
Thanks for the response, I think I ended up fixing the problem last night by setting my DNS settings on my PS4 to Google's. I've only had one or two disconnects since then compared to the usual 10-20. I'll see if your recommendation will completely eliminate the problem though.
EA_Aljo
Community Manager
6 years ago
@DRTJZL

Great! I'm glad that helped. You still shouldn't be disconnecting that often though. Out of curiosity, are you on a wired or wireless connection?
Aykutinh0
2 years ago
I have the problem bij Xbox series x getting kicked out when starting the game ??