Forum Discussion

Shrederino's avatar
Shrederino
7 years ago

Latency issues since the patch

Hey there,

I am trying this as a last resort, since i have done every step in the troubleshooting FAQ. I also had the pleasure in my life to perform troubleshooting for quite a few other games. Furthermore, i work in the IT field with a bit of network expertise, so i really did all i could.

So i did all the usual shebang, i did traceroutes, pings, restarts, workarounds, and i am still not able to fix the connection. I will attach quite a few logs and screenshots. If you need any other logs, please let me know.

I also tried to ping the data center and the game server, but obviously those are not pingable, for obvious reasons. I tried my connection in a multitude of other games, and of course im willing to provide other traceroutes, pings, or whatever you need. As i read on this forum, you are also a big fan of trying the connection via a hotspot from mobile, so i did that as well.

Before you ask, i am connected via a lan cable directy to my router. I already performed a factory reset on my router. My PC is the only device plugged into my router, and i turned off all the wireless functions of my router as well. I attached a speedtest result, and multiple traceroutes to different services. I also did the recommended things with UOtrace and i attached that as well, both for my wired network and the hotspot.

I also attached a screenshot from the data center selection screen from apex itself. The data there contradicts all my network logs, since it shows a significant packet loss to every single data center there is. 20+ percent to every data center.

What makes it even more interesting, is that i tried the same thing from my mobile hotspot, and despite UOtrace showing a terrible result with the poll, the data center connection has ZERO packet loss across almost all the servers. Which makes me think that the issue lies somewhere in the network of cogentco, since their hops are the only difference between the two traces.

In my view, these are not individual issues, but looks like some * is going down in the cogentco network, so you better kick their * and ask them to fix their *.

Pls help me. I want to play apex.

Best Regards,
Shred

17 Replies

Show More
  • vibinm's avatar
    vibinm
    7 years ago

    Is clear EA doesn't give a s*** about us. Sadly i had to say it and sorry for the word. Im just sick and tired that they see lots of people having the same issue and they dont care, all they do is say: "Try our troubleshooting options" and that the problem is from our ISP. Is clearly NOT from our ISP because a lot of us started having this connection issue after this last update and update before this one. EA stop avoiding the problem because it seems very petty and careless that half of the posts are based on connection problems and you keep saying the same thing like you or Respawn have nothing to do with it. Everything was fine before this update, i had no problems at all, no lag, no leaf errors, no kicks from the game until i updated the game. So the problem is not with my ISP or equipment. Face the problem already.

  • ThanksALOTT's avatar
    ThanksALOTT
    7 years ago

    @EA_Barry You know what would really help? Letting us switch servers IN-GAME starting with season 2 instead of making us restart the game and wait for several minutes.

  • FateAstrayTTV's avatar
    FateAstrayTTV
    7 years ago

    It's an Issue with Elite Queues. Try normal queues and you won't have the speedometer of Lag. It's OBVIOUSLY on their end. Everyone, and I mean everyone, is having latency issues ESPECIALLY if you queue in the elite queue.

  • vibinm's avatar
    vibinm
    7 years ago
    I have it on both @FateAstrayTTV, it doesnt matter. Even in training mode. It wasnt like this before update. They did something to mess this up big time.
  • FateAstrayTTV's avatar
    FateAstrayTTV
    7 years ago

    Well that's saddening. I switched back to only playing normal queue and don't have the latency alert. It's obviously still not running as smoothly as it was before the update, but it's better for quite a few of us.

  • Shrederino's avatar
    Shrederino
    7 years ago

    @FateAstrayTTV unfortunately I also have it in every queue. What makes it even worse, is that even if I switch to a different data center, the game server stays the same, and the lag is still present. 

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,963 PostsLatest Activity: 2 hours ago