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Secret_Albatros's avatar
5 years ago
Solved

Launching Game Causes Reboot in Menu

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD Ryzen 7 5800x NVIDIA GeForce RTX 3080
Enter RAM memory size in GB 64
What is your gamertag/PSN ID/EA Account name? Secret_Albatross
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? Steam
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Booting into the main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Booting into the main menu
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 01.13.21 10:00PM EST
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I launch the game and some random amount of time passes (no more than 1 minute or so) then my computer reboots.
What should be happening instead? I should be able to play the game long enough to enter a game.
Steps: How can we find the bug ourselves? Using a similar hardware and software config is the only way I think to reproduce. It may be driver related due to new hardware.

I am currently using the most up-to-date drivers across all of my hardware (ASUS bios, AMD chipset, Nvidia GPU). I have run several stress tests on my CPU/GPU to rule out any kind of hardware/power issue. This issue does not occur on other games like CS:GO, or DOOM Eternal.

I am also running all hardware as I received it (no overclocks). The game is currently unplayable.

  • I was able to fix the issue by selecting a new bios version to update to. Thanks for your input David!

3 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    5 years ago

    Hey, a clean reinstall of your GPU drivers is a useful step for something like this, I think you're on the right track to think it's driver related. 

    Also, checking for critical events in the Event Viewer can be great for figuring out what's going on here, you can find it by typing the name in the search bar. I recently used it to track down a non-game driver-related crash on a personal machine. 

    Also, your post was made in bug reports, but this appears to be more of a tech issue so we'll relocate your post to that board. 

  • @EA_David After doing a clean reinstall of my Nvidia drivers, and restarting the game, the issue is still persisting.

    I dug through the event viewer for the events leading up to the crash. It looks like Windows registers the game's anti-cheat then pretty much immediately crashes. There are no errors leading up to the crash. A critical event is logged after boot that tells me the Kernel experienced a boot fault during the previous session, but that's it.

  • I was able to fix the issue by selecting a new bios version to update to. Thanks for your input David!

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