Launching Game Causes Reboot in Menu
Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD Ryzen 7 5800x NVIDIA GeForce RTX 3080
Enter RAM memory size in GB 64
What is your gamertag/PSN ID/EA Account name? Secret_Albatross
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? Steam
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Booting into the main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Booting into the main menu
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 01.13.21 10:00PM EST
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I launch the game and some random amount of time passes (no more than 1 minute or so) then my computer reboots.
What should be happening instead? I should be able to play the game long enough to enter a game.
Steps: How can we find the bug ourselves? Using a similar hardware and software config is the only way I think to reproduce. It may be driver related due to new hardware.
I am currently using the most up-to-date drivers across all of my hardware (ASUS bios, AMD chipset, Nvidia GPU). I have run several stress tests on my CPU/GPU to rule out any kind of hardware/power issue. This issue does not occur on other games like CS:GO, or DOOM Eternal.
I am also running all hardware as I received it (no overclocks). The game is currently unplayable.
I was able to fix the issue by selecting a new bios version to update to. Thanks for your input David!