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a281695db3b9a6b's avatar
a281695db3b9a6b
3 years ago
Solved

Login credentials expired, cant login through Playstation on the EA website

I tried to play Apex on my PS4 but it says my login credentials have expired. When I went on the ea website to try login through Playstation I keep getting an error and I cant even put in my login de...
  • EA_Montimer's avatar
    EA_Montimer
    3 years ago

    Hello @a281695db3b9a6b2 

    Based on the error you are receiving, it seems like your PlayStation is linked to a different EA account. In order to resolve the issue, you usually need to try and locate the correct EA account that is linked to your PlayStation and reset the password on it. If you are having difficulties with resetting the password or locating the correct EA account, please try and contact customer support.

    For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

EA_Montimer's avatar
EA_Montimer
Legend
3 years ago

@sunshine2127 

If you are not seeing a linked PlayStation in the "Connection" tab, but you are still getting a reset password message, that means that your PlayStation is linked to a different EA account. PlayStation's account could have been linked to another EA account if you ever played any of the EA games on that PlayStation account. If you are having difficulties locating the correct EA account, please try and contact customer support. 

For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

Kingsyko815's avatar
Kingsyko815
3 years ago

So I currently had to Create a new EA account just to get on because my old one was saying “it’s been a while since we’ve seen you, so your login credentials have expired. The good news: all you need to do is reset your password.” It doesn’t let me rest at all. I been playing apex for years and now I can’t play at all. Keeps says it’s sending me an email to reset my password but no emails are being sent whatsoever I been trying for 4 hours already

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