Forum Discussion

Not applicable

1 year ago

Solved

lost all my cosmetics after merging

When cross progression first came out I was going to link my accounts together but I had 2 separate EA accounts with 2 of my accounts one was for switch, the other was for Xbox. I unlinked 1 of my pl...

cross-progression

EA_Mako
1 year ago
Hey @purpslay,

@purpslay wrote:

I unlinked 1 of my platform accounts to my this ea account.

This would be what caused your cosmetics to go missing. Unfortunately, when you unlink an account, your progress will be lost. It does not transfer to a different EA Account.

If you're trying to restore missing cosmetics, you would need to re-link your Xbox back to its original EA Account to see if it appears there. We can't guarantee that will return cosmetics lost due to an unlink, but that would be the only way to check as progress cannot be transferred between accounts.

If you run into any trouble re-linking accounts, you can contact support directly so they can try to help out with that link.

EA_Mako

Community Manager

1 year ago

Hey @purpslay,

@purpslay wrote:

I unlinked 1 of my platform accounts to my this ea account.

This would be what caused your cosmetics to go missing. Unfortunately, when you unlink an account, your progress will be lost. It does not transfer to a different EA Account.

If you're trying to restore missing cosmetics, you would need to re-link your Xbox back to its original EA Account to see if it appears there. We can't guarantee that will return cosmetics lost due to an unlink, but that would be the only way to check as progress cannot be transferred between accounts.

If you run into any trouble re-linking accounts, you can contact support directly so they can try to help out with that link.