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FOOTBALL567833's avatar
FOOTBALL567833
4 years ago
Solved

Lost all my progress after switching ea accounts

So I just switched my ea account and I logged back into apex and now EVERYTHING IS GONE. Skins, tiers, even the character unlocks are gone. I’ve spent around 2000 hours plus on this game and now ever...
  • EA_Kent's avatar
    EA_Kent
    4 years ago

    Hey @FOOTBALL567833, 


    Are you saying that you unlinked a platform account from your EA Account? If so, I'm afraid that's the way it works. If you want to recover the progress on your account you would need to relink it back to the original EA Account. 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @FOOTBALL567833, 


Are you saying that you unlinked a platform account from your EA Account? If so, I'm afraid that's the way it works. If you want to recover the progress on your account you would need to relink it back to the original EA Account. 

  • JaguarCM12's avatar
    JaguarCM12
    4 years ago

    Is there a way to relink accounts faster than the six months it says it will take to unlink the new account?

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hey @JaguarCM12, 

      I'd recommend getting in touch with the EA Help team to see if there's anything they can do for that. 

      You can find more details on how to set up a case with them over at the EA Help website. You can also speak with them over Twitter or Facebook instead, as well if you prefer. 

      • MissssRooty's avatar
        MissssRooty
        4 years ago

        I've tried to contact them without success.  Crazy. 

  • KierKing0789's avatar
    KierKing0789
    4 years ago

    So if I relink it back to the old ea account I would get my stuff back?

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @KierKing0789 

      Right, linking your platform account back with the original EA Account should restore the progress. 

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