Forum Discussion

7 years ago

Lost loot box from leveling. Possible Bug?

I obtained a loot box from reaching level 23. I went to open it as a new game started, when I returned to the title screen after the game my loot box was gone, and there was no new loot in my invento...

Ebirac

7 years ago

Same thing happened to me while in level 56, lootbox from previous level. Any news about this, EA?

EA_David
Community Admin
7 years ago
Hi, you get 45 Apex Packs total up to level 100. While these come a bit faster at first, they won't come every level once you get into the 20s.

https://www.ea.com/games/apex-legends/about/frequently-asked-questions

@Ebirac Hi, are you saying you earned a pack at level 55, but it disappeared before you opened it? When was the pack earned?
- Ebirac
  7 years ago
  I believe that i received at level 55, don't really remember exactly. The point is, i pressed Y to join a match (i play on Xbox one x) and proceeded to open the box. At the beggining of the animation of the robot, found a match and the game started, and at the end there were no box and no loot whatsoever.
  - EA_David
    Community Admin
    7 years ago
    @Ebirac Thank you. We've looked into a few of these reports and in each case the content was delivered, but we of course want to ensure everyone gets their content.
    
    Can I check when did this happen? The last pack I see you earning was about 31h hours ago, and I see a pack opening about 23 hours ago. Would this correlate with levelling up to unlock the pack, and when you started the match?