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Chulachan's avatar
Chulachan
10 months ago
Solved

Lost progress

Hi I been playing game on my xbox with out ea account so after update the game is forced me to make ea account then create one and  I lost all my progress in game also I can't unlink ea account I hav...
  • EA_Mako's avatar
    EA_Mako
    10 months ago

    Hey @Chulachan,

    It looks like you've just recently linked your Xbox to a new EA Account, however it was previously linked to another EA Account if you've ever played Apex.

    It is not possible to play Apex without linking your Xbox to an EA Account. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. 

    Since your Xbox is now linked to a different EA Account, you're not seeing the progress that was made on the original account. You would need to link your Xbox back to that original EA Account to try restoring access to any missing progress.

    If you don't recall or can no longer access the older account, or run into any other trouble linking accounts, please contact support directly so they can take a look.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
10 months ago

Hey @Chulachan,

It looks like you've just recently linked your Xbox to a new EA Account, however it was previously linked to another EA Account if you've ever played Apex.

It is not possible to play Apex without linking your Xbox to an EA Account. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. 

Since your Xbox is now linked to a different EA Account, you're not seeing the progress that was made on the original account. You would need to link your Xbox back to that original EA Account to try restoring access to any missing progress.

If you don't recall or can no longer access the older account, or run into any other trouble linking accounts, please contact support directly so they can take a look.

grgwrgw's avatar
grgwrgw
10 months ago

I have a similar issue. I used to play by linking my EA account to Steam, but when I logged in the day before yesterday, it kept saying my EA credentials had expired. So I used the EA platform to play, and after logging into the game, I found that all my progress was lost. My legends, levels, skins, and everything else are gone. I hope you can help me solve this problem.

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