Forum Discussion

6 years ago

Solved

Matchmaking stuck on 1 person in queue: can’t load into game?

When loading into a game and n apex I get stuck on 1 person in queue. This has only started happening recently in the last 2 weeks. I have uninstalled and reinstalled it with no luck, anyone had the...

EA_Kent
6 years ago
@jisraelmatha

Hmm, gotcha. Can we try out some troubleshooting to see if we can help out with the matchmaking issues you've been seeing? A good place to start off would be with the basic connectivity steps over at the EA Help website. Those can tackle a lot of the most common issues we see, but if the issue is still happening after that check out the PlayStation-specific steps as well.

Let me know how that goes once you've had the chance to give it a shot. Thanks!

/Kent

EA_Kent

Community Manager

6 years ago

@jisraelmatha

Hmm, gotcha. Can we try out some troubleshooting to see if we can help out with the matchmaking issues you've been seeing? A good place to start off would be with the basic connectivity steps over at the EA Help website. Those can tackle a lot of the most common issues we see, but if the issue is still happening after that check out the PlayStation-specific steps as well.

Let me know how that goes once you've had the chance to give it a shot. Thanks!

/Kent

jisraelmatha

6 years ago

Hello Kent, I think I may have found the problem. On PlayStation if you unplug the power cord without turning the entire thing off it can risk data loss. I usually put my ps4 into rest mode so my controllers can charge when it's done playing, and update games without getting on to download it myself. but it isn't considered turning off the ps4. I have 2 kittens and they love to run near the cord and unplug it. also, the outlet the cord is plugged into is loose so sometimes without looking it just unplugs. It has happened a lot of times and I think that is the reason why. I may try a few solutions and see what happens.