Memory Leak found randomly, no idea on how to troubleshoot and fix myself. Even 32 GB of Ram couldn't save the game from plummeting to 23fps or less.

i am also having this problem please help. i am using windows 7 64 bit i have updated all drivers and windows. i am running this game on core i3 4 gen,8 gb ram,1 tb hard drive,gtx 760 2gb......

Apex constantly crashes without any errors whatsoever, it just closes itself mid-game... Most of the time after 2nd or 3rd consecutive match, idk if it could be a memory leak or something but it's really getting frustrating getting to play half a match..Specs: Nvidia GTX 970 (Updated drivers that's not the issue), i5 4460, 12gb RAMI also repaired the game twice to no avail.Plus having no reconnect feature doesn't help cause I can't join my squadmates... I really love the game and it's very addictive but it's really frustrating having it constantly crash..

I'm having an issue where after a certain amount of time in game, the fps will go from a stable 50+ to under 3 in a short amount of time, and stay that way. I'm not sure if it's random or not, but it seems to be triggered during gunfights, at least from what I've seen. My NVIDIA drivers are up to date, I'm using my GPU for the game, and I have tried a bunch of other tweaks to no avail. There have been a couple of unsolved topics about this issue already and I'd really like to find a solution as I'm enjoying the game so far.Also for reference I'm running a GTX 980, AMD FX-8350, and 8 gigs of ram.

Product: Apex LegendsPlatform:PCPlease specify your platform model. PCAMD or Nvidia Model Number 480 RX 8gb MSIEnter RAM memory size in GB 16GB What is your gamertag/PSN ID/EA Account name? SteelertronPlease provide your squad mates' gamertag/PSN ID/EA Account name if possible. I_BM_U, nVusPipWhich Legend were you playing (if applicable)? Mirage, Bloodhound, anyWhich Legends were your squad mates using (if applicable)? Bangalore, LifelineWhere did the issue occur? In a matchWhich part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Initial JumpWhat were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. JumpingDid your squad mates also experience the issue? NoHow many matches had you played in a row before the issue occurred? 0, keeps happeningWhen did this happen? (dd.mm.yy hh:mm) 2/17/2019, matches between 10am-2pm MTHow often does the bug occur? Every time (100%)How severe is your issue? Major impacts to gameplayWhat happens when the bug occurs? When the game first came out, I was having no issues at all. Then this just starts happening every now and then a few days later to now almost 100%. 100% of the time I'm jump master, the game crashes. 50% when I'm not jump master. I seem to be able to lower the chances of it happening by being in Map/Menu settings while jumping. It's seems like the jump animations is causing a memory leak, because I notice my CPU hits extremely high #s during it. ADDITIONALLY - it can happen randomly during a match. The last crash just now I was using a shield battery or phoenix kit and the game froze up, crashes, no error message. Last time it happened during a match, I was Bangalore and pulled out my Ult. What should be happening instead? Not crashing, at least give an error message. Steps: How can we find the bug ourselves? QA the game more? As stated above, this is becoming frustrating as I really enjoy this game but can't play it if its crashing like this.I do not have any other programs running, I close out everything that I can except for Discord. My Windows 10 is up to date. I'e done repair the installation a few times. The graphic settings are at the lowest possible. I've disabled FPS counter on Origin.My GPU is up to date. It happened on 19.2.1, and still happening on the latest version 19.2.2.I can play any other current title just fine on high settings. For example, Anthem runs beautifully with no issues.

I'm not sure what or how this has come around, but I can't play the game with 16gb of RAM. It's requesting 16.6gb and crashing.No other open applications other than launchers in the background and windows 10 system processes and the games still going tits up.2 nights ago the server lag was so bad it was unplayable, the night after that it split me and my party into seperate games, and now the game is requesting almost 3x what they recommend. I feel bad with anyone running store bought gaming rigs, or budget builds with 8GB or less.What's going on with the patches utterly * the game.

Memory Leak Found | EA Forums

31 Replies

EA_Blueberry
Community Manager
7 years ago
Hi, @SoulsWandering

The first step I'd consider is making sure you have the latest updates installed for Windows. Go to the taskbar search bar and search "windows updates."

Once they are fully installed, make sure your graphics card has the latest driver.

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

The community here in the Answers HQ is amazing at helping each other find a fix for things like this, but please don't hesitate to reach out to Microsoft Support for PC help too.
SoulsWandering
7 years ago
Graphics drivers are up to date as are windows Drivers, brought up here because it is only when I play Apex but I also can't replicate it
EA_Atic
DICE Team
7 years ago
Hey @SoulsWandering , how long does it take for you to get to that stage of ram usage?

/Atic
SoulsWandering
7 years ago
40 min to an hour
Armady1G0dsword
7 years ago
This error happens consistently for me, sometimes as soon as I land or when its 2 squads remain. I have gone through ALL of the trouble shooting steps, rolled back drivers, installed latest ones, disabled firewalls, and I will still get this crash consistently. Sometimes I can finish a full game but most of the time I will crash randomly with this error, either with the 0x000... or another address similar. Sometimes when I restart my game after every match, I can finish games all the way through, however, this has not worked consistently as I still sometimes crash as soon as I land from the drop ship. Due to this solution sometimes working I suspect that the crashes are a memory leak issue, but my ram is not faulty, I have attempted to remove old ram and keep new stuff in and that had no effect at all. I really enjoy this game when I can actually play it, however it is extremely hard to actually play when I crash this often and randomly.
Specs:
Processor: i5-4670k
RAM: 16g
GPU: Radeon RX 580
Armady1G0dsword
7 years ago
Here is my dxdiag just in case I may have overlooked something, I am currently reinstalling the latest driver due to trying to rollback but to no avail.
DxDiag.txt21 KB
FaZe_Tormenta
7 years ago
i am also having this problem please help. i am using windows 7 64 bit i have updated all drivers and windows. i am running this game on core i3 4 gen,8 gb ram,1 tb hard drive,gtx 760 2gb......
D0mzR
7 years ago
Apex constantly crashes without any errors whatsoever, it just closes itself mid-game... Most of the time after 2nd or 3rd consecutive match, idk if it could be a memory leak or something but it's really getting frustrating getting to play half a match..
Specs: Nvidia GTX 970 (Updated drivers that's not the issue), i5 4460, 12gb RAM

I also repaired the game twice to no avail.

Plus having no reconnect feature doesn't help cause I can't join my squadmates... I really love the game and it's very addictive but it's really frustrating having it constantly crash..
xrayEU
7 years ago
Try these steps.
https://answers.ea.com/t5/Technical-Issues/Community-Crashing-Troubleshooting-Guide/td-p/7447308/jump-to/first-unread-message

It will probably not work anyway.
The first topic.
D0mzR
7 years ago
"Sorry that page does not exist"