Forum Discussion

1 year ago

missing apex coins 2000 (support did not give results after 3 cases)

purchased 2000 Apex Coins on pc (steam) and got nothing money was taken off my account and steam has sent me an email confirming my purchase. !!!!I created a ticket three times with no results.!!! ...

EA_cuervo

Community Manager

1 year ago

Hey @doesntexiist,

I'm sorry to hear you didn't receive the Apex Coins you purchased.

When you contacted support, did you manage to speak to someone via chat or email?

doesntexiist

1 year ago

Hi, I created a request 4 times(https://help.ea.com/en/help-my-cases/) and not one of them was resolved, but I received notifications that my problem was “solved”

doesntexiist
1 year ago
I would like to chat online with someone, I can provide proofs and tell you more about my problem, so far I have only created tickets (https://help.ea.com/en/help-my-cases/)
- EA_cuervo
  Community Manager
  1 year ago
  I'm sorry to hear you're having issues to contact contact EA Help Support.
  
  If you're not getting the chat option when trying to contact support, can you please try:
  
  Go to: https://help.ea.com/en/help-home/
  
  Select the game you need assistance with or EA App
  
  Select "I want to update my EA Account information"
  
  Scroll down the page to find the "Chat with us" option
  
  If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.
  
  I hope this helps!