This is getting frustrating now.
I have purchased 2 separate transactions of 1000 Apex coins days ago, but they have still not shown in my account.
I created an EA Help ticket, but it was closed before I ever got contacted about it. I tried to 'Resume' the ticket but for some reason this type of ticket doesn't allow live chat, so it won't let me change anything.
I have tried creating several other tickets but they all have the same issue.
I have even tried creating the issue as a different ticket type to try and talk to the Live Chat, but never get contacted. Even though the waiting time is "1 minute", I do not get any contact after 20+ mins....
Community ManagerI finally got an email response to my ticket but have been told my proof of purchase is in invalid 3 times now even though I have followed the guidance on https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/#steam and provided all relevant images.
Support seems more interested in making this as difficult as possible to fix so that I give up.
Do not understand how a massive company can get away with stealing money from small consumers.
This is ridiculous, the latest update is the support going ALL the way back to the beginning:
Hello, |
1. It is 2000 coins
2. I have provided proof of purchase multiple times now. The support is actually regressing in their help.
What a joke of help system...
Community Manager
