Forum Discussion

1 year ago

missing apex coins 2000 (support did not give results after 3 cases)

purchased 2000 Apex Coins on pc (steam) and got nothing money was taken off my account and steam has sent me an email confirming my purchase. !!!!I created a ticket three times with no results.!!! ...

EA_cuervo

Community Manager

1 year ago

Hi @cirAndrew,

I've merged your post here as it's the same issue. Please have a look at reply #6 for instructions on how to reach out to EA Help Support via chat.

cirAndrew

1 year ago

I finally got an email response to my ticket but have been told my proof of purchase is in invalid 3 times now even though I have followed the guidance on https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/#steam and provided all relevant images.

Support seems more interested in making this as difficult as possible to fix so that I give up.

Do not understand how a massive company can get away with stealing money from small consumers.

cirAndrew

1 year ago

This is ridiculous, the latest update is the support going ALL the way back to the beginning:

Hello,
Thank you for contacting EA Help. My name is Rameshwar, and I would be assisting you today with your concern regarding Apex Legends.

Having gone through your email, I came to know that you are missing 200 Apex coins.
To help you with this issue I request please share valid proof purchase I request please check reference images and share accordingly.

1. It is 2000 coins

2. I have provided proof of purchase multiple times now. The support is actually regressing in their help.

What a joke of help system...