Forum Discussion

codexrun's avatar
codexrun
11 months ago
Solved

Missing Apex Coins i Bought with Steam Wallet

I have made 3 Separated Cases already regarding this topic each has been marked as resolved without fixing the issue. I have not Received the 1000 Apex Coins i bought on May 27 through steam for almo...
  • EA_Mako's avatar
    EA_Mako
    11 months ago

    Hey @codexrun,

    I'm not sure why support would redirect you here, I'm sorry for the runaround.

    We cannot make any changes to accounts via the forums, which would include granting coins, verifying purchases, etc.

    If you (and @JusticeBeav3rs) have not received Apex Coins that were purchased, our support team would need to look into that further.

    They'll need these screenshots of the purchase information but should be able to assist once that's verified. Please try reaching out to support again so they can take a look as this isn't something we're able to help with on the forums.

JusticeBeav3rs's avatar
JusticeBeav3rs
11 months ago

I have also had this issue... more recently.  Made two purchases on June 27th and June 28th... trying to buy 1000 apex coins.. Both purchases went through successfully, no Apex Coins in my account.  EA, please fix your * or I will no longer be playing this game or spending money on your terrible products

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey @codexrun,

    I'm not sure why support would redirect you here, I'm sorry for the runaround.

    We cannot make any changes to accounts via the forums, which would include granting coins, verifying purchases, etc.

    If you (and @JusticeBeav3rs) have not received Apex Coins that were purchased, our support team would need to look into that further.

    They'll need these screenshots of the purchase information but should be able to assist once that's verified. Please try reaching out to support again so they can take a look as this isn't something we're able to help with on the forums.

    • HeavenlyRaze's avatar
      HeavenlyRaze
      10 months ago

      me too...I purchased via steam wallet twice for 1000 apex coins but didnt receive any apex coins in the game

    • RealSalo's avatar
      RealSalo
      10 months ago

      I have the same issue here I didn't receive my apex coins after I bought it through steam

      I tried everything including : Restarting my game, restarting my pc, Relogging my account
      and still nothing works....

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