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nrgyuri's avatar
nrgyuri
Not applicable
2 years ago
Solved

Missing Apex coins in the game

Hi, I've just contacted the advisor but it hasn't responded yet, I just bought a 600php in my Steam wallet and I purchased the Apex coins in the game but didn't show in my Apex account I just wanted ...
  • EA_Pulsar's avatar
    EA_Pulsar
    2 years ago

    Sometimes it can take 24 hours for the transaction to be fully processed. I recommend trying a basic troubleshooting step first. Please restart your device and log back into your account to see if it resolves the issue. You can find the full list of troubleshooting steps here.

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Can you also launch the game from the EA app to claim your coins? 

nrgyuri's avatar
nrgyuri
Not applicable
2 years ago

I already opened my Apex Legends account in the EA app but there are still no Apex coins. I hope your team can fix this.

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