Forum Discussion

for4lesss's avatar
for4lesss
9 months ago
Solved

Missing Apex Coins

Hi! I have just purchased 1000 Apex Coins on PC (steam) and it does not show up. I have restated my game, my pc and it still nothing. I have launched the game on the EA app as well but the coins a...
  • EA_Pulsar's avatar
    EA_Pulsar
    9 months ago

    I checked the form myself and it seems to be working on my end. I am using the newest Chrome browser. 

    Here are the steps I take to start chat with our team. 

    1. To open a new case on our home page go to https://help.ea.com/en/help-home/ and select the game.
    2. Then click on: See all help topics.
    3. Select Missing content
    4. Then you can select the followingcategory, as explained in the article: I'm looking for something I bought
    5. Click on EMAIL US to select your platform
    6. After the initial case is created, it will show Waiting on player status. When you click on it, you can Resume the case to start a new chat. 

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
9 months ago

Hey there, 

I understand you're experiencing issues with the contact options after creating your case on our website. Could you please confirm if you are able to resume your case in order to start a live chat or send an email to one of our advisers? If not, could you try creating a new case and then, after receiving a response, resume that case to proceed?

  1. Sign in to your EA Account.
  2. Go to My Cases.
  3. Select your existing case from the list, then choose Resume Case.

This article may also be helpful to you:  How to buy, use, and find your Apex Coins

for4lesss's avatar
for4lesss
9 months ago

Hi! 

I have clicked "Resume case", but nothing happens. It just kicks me out and when I go back to the my cases page it just says "Waiting on player". I have opened a new case but it still does not work! I did not think when buying an in game currency it would be this hard for me to get it and that I would have to go out of my way just to make sure my money does not get stolen! I can not contact anyone in live chat noone replies to my email and as I said my case does not work!

My case numbers are: 

Case #180266250

Case #180189741

  • ttvfreaky's avatar
    ttvfreaky
    9 months ago

    I am having the same problem. I downloaded the newest Chrome browser and I still am not getting the chat option.

  • julhd2's avatar
    julhd2
    6 months ago

    Same Thing for me

    • wouseLs's avatar
      wouseLs
      6 months ago

      The other day I bought 1000 AC for $10. Money came to Steam. Money was debited from my card. I said buy AC and the money went from Steam. But it didn't come to my account. Support never helps

      • reflexesl's avatar
        reflexesl
        6 months ago

        I am on the same page bought 1000 coins and got charged no coins contacted support never got responded and the chat function disappeared 

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