Missing Apex Event Final Fantasy Packs
Hi There, I recently purchased 4350 coins on Apex and just used them on The Final Fantasy Event. I know I clicked Purchase 4-pack Bundle twice but I wanted to wait to open the packs all at once but t...
Forum Discussion
EA_Mako
Community Manager
Community ManagerHey folks,
Thank you for the posts.
To clarify, you have not lost any packs or items, though we are aware of a situation where the additional packs will automatically be opened if you exit that pack opening interface during the process.
You'll be able to see how many event items have been collected before and after opening the packs and note the counter tracks this properly even if those were opened in the background.
In this situation the remaining packs were just opened in the background but you have still received the items, apologies for the confusion here.
You should be able to go through your collection to see what else was picked up from the remaining packs that weren't opened manually.
I was prompted to check out this thread for my issue and this does not answer any questions I opened 5 event packs and only have 9/36 items - should be 15. What's more concerning is not the fact that I was redirected to 6 different employees at EA, but the fact that one of the event packs gave me items that were not even part of the event. I can understand that there are system errors that occur in any digital platform but this is ridiculous. I am sure I am not the only one experiencing issues but this needs to be resolved and addressed more efficiently - not bounced from one representative to another.
