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iTzNamahage's avatar
iTzNamahage
2 years ago
Solved

Missing Heirloom shards after cross progressing

I have somehow lost 150 heirloom shards after the cross progression stuff, and EA support can't even help me with it... 
cross-progression
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @iTzNamahage,

    Would these have been on your PlayStation or PC account?

    I do see a couple actual heirlooms on the PC account linked to this EA account as well as the Tokens, Coins, and crafting materials present at the time, but no shards there just prior to Cross Progression taking effect.

    Did you have any other accounts those shards may have been on aside from these?

iTzNamahage's avatar
iTzNamahage
2 years ago

no, this was, and is my only account. Is there no trace of the shards on your end?

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago
Hi @iTzNamahage,

On this account, afraid not. The other currencies had balances as mentioned above, but there don't appear to have been shards on either PC or PlayStation prior to Cross Progression taking place.
  • iTzNamahage's avatar
    iTzNamahage
    2 years ago

    so that means there is no way I'm getting the shards back?

    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      2 years ago
      Hi @iTzNamahage,

      If we don't have any sign the shards were on the account, we wouldn't have anything to restore, I'm afraid.
      • iTzNamahage's avatar
        iTzNamahage
        2 years ago

        dang, that's truly an experience. Do you have any idea of what could have caused this? can you maybe double-check?

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