Forum Discussion

Cyberhiker1965's avatar
6 years ago
Solved

Mouse/View Teleporting

Whenever I play Apex, as of the recent Origin update, throughout the game my cursor starts jumping to different parts of the screen, usually somewhere on the bottom, and it also right-clicks when I d...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    @Cyberhiker1965 

    I'm wondering if this might be related to an Origin issue we're currently tracking. We've been getting reports that the Origin client is popping up and taking focus from other apps while they're running. I'm thinking that Origin might be taking focus away from Apex Legends while the game is running, which could explain why your mouse is behaving strangely in-game. 

    When you have a chance can you try this workaround for me? 

    1. Close Origin and its services processes (OriginWebHelperService.exe and OriginClientService.exe). 
    2. Delete all files in the following 2 folders:
    - "C:\ProgramData\Electronic Arts\EA Services\License"
    - "C:\Users\<UserName>\AppData\Local\Electronic Arts\EA Services\License"

    3. Start Origin back up

    Let me know if your'e still seeing any mouse issues after that. Thanks!

    /Kent