On the 3rd, I logged in and played three matches as Fuse; I got disconnected during all of them, and in the last one, I was kicked out of a ranked match, resulting in a 10-minute ban followed by a permanent one. Dear EA, I have been playing Apex since 2019 and value my account, as well as the time and money I’ve invested in it.
Community ManagerHi there. Thanks for reaching out. Unfortunately, support can't help with bans. You'll need to submit a dispute so that ToS can perform an investigation to see if the ban can be overturned. Instructions for that can be found in this article.
Thanks for the reply. I submitted the first ticket on the 3rd and the second on the 6th; it’s been about a week, and there’s been no response.
Community ManagerIt can take several days for ToS to perform the investigation and email you. Have you logged in to check on those cases?
I’ve been monitoring the situation every day, which is why I turned to you—I didn't get an answer over there.
Community ManagerHave you logged in to view your dispute at help.ea.com?
Yes, but why isn't my inquiry showing up here?
