Re: What to do if your Apex Legends account got banned or suspended

I've had the same issue happen 4 times now on my account. Every time, the pattern is identical:

1. I try to log into Apex Legends and get "Your account has been banned" — Error code: EC:10901
2. I check Penalty History (help.ea.com/en/help-tools/penalty-history/) and it shows "No history — you have no violations or appeals on your account"
3. These two things are happening at the exact same time — I have screenshots proving the ban screen and the clean Penalty History page from the same day/time

I contacted EA Help support directly about this most recent occurrence (Case #250493534). The advisor confirmed it was a temporary ban and said it would clear within a maximum of 24 hours. It has now been well past 24 hours and I'm still banned.

This has happened repeatedly with no explanation given for why the ban is triggering, why Penalty History never reflects it, or why it keeps recurring after being "resolved" each time.

I'm not asking for special treatment — I just want to understand what's actually flagging my account, since Penalty History clearly isn't showing accurate information and support hasn't been able to permanently fix it despite multiple contacts.

Has anyone else experienced this exact combination — EC:10901 + Penalty History showing clean at the same time?

Screenshots attached below.