My account got hacked & stollen / lost all the data
So this is what happened to me recently. 3days ago I launched my apex from steam and it told me to login on origin account again and my password was wrong, Then I went ahead and reset my password, and when I finally logged in, I found that my ID, first/last name, profilepic and everything was changed, and I am seen that I I am user since 2022/02/27,no games, nothing. (I was left with completely new account as it seems) I immediately realize that my account got hacked. I created EA account with same email back in 2019 feb 5, since than I play apex legends, I have put 3000+ hours and 800+hours on steam. All my progress was wiped. time, money I spent on skins, and grind I have put on my apex legends account. it was all lost! just like my heart.
Than I tryed EA help (live chat) 5-9 times, (I provide them with photos of my EAemails from past like the day I created apex account, apexcoins purchase photos and more but this didn't helped. some told me to secure my account. some said it was not hacked and told me to just secure my account again. they were looks like ignoring fact that my account and my data was wiped or stollen. I had no success sadly! I also reached EA advisor for 2-3times and one told me that my account got compromised and that's why I lost my game progress, he told me that they were running low to restore lost data and told me that he would just secure my hacked acc.
I think my account is stollen by user from from china (When I got email form EA to reset my password link was in chinese language.). I was able to download my ea data from settings. and I tracked his last activities and ID from ea data settings. he somehow changed email and moved my data to his account, I am not sure about that. I cannot access my real account anymore. I am really upset. as apex legends day1 player with 4000hours this is heartbreaking. he is useing my account now and probably he is cheating to. I am trying to get my account and my game progress back please HELP!