Forum Discussion

4 years ago

My account is blocked by mistake

My account is wrongly blocked. I can't establish a case and contact customer service.I hope the EA team can help me unseal my account. I have been playing the game normally and recharge in the game. ...

EA_Barry

Community Manager

4 years ago

@ZNM7777

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

ZNM7777

4 years ago

As shown in the figure, I created a case, but it is not shown in my case.

Anonymous
4 years ago
@ZNM7777 Have you by any chance checked out the email, which they usually send out for the people who have been banned / suspended? It usually has a reason to why you were banned, I thought I should inform about it too.