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xidu2's avatar
xidu2
3 years ago
Solved

my account is playing today and was banned

Hello, my account is playing today and was banned But I didn't open the plugin, I don't know why I was banned I want to get online customer service consultation

  • EA_Lanna's avatar
    EA_Lanna
    3 years ago

    Hi @xidu2,

    I'm afraid we wouldn't be able to help you out with that on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts that would have sent you that message. You would be best contacting them if you believe there's been a mix-up. They can be reached through the email 'noreply@ea.com'. They'll get back to you via email so be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there).

    This FAQ is a great resource and might help answer some questions too: EA Bans and Suspensions - How they work and how to get in contact with us

    - EA_Lanna

4 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @xidu2,

    I'm afraid we wouldn't be able to help you out with that on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts that would have sent you that message. You would be best contacting them if you believe there's been a mix-up. They can be reached through the email 'noreply@ea.com'. They'll get back to you via email so be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there).

    This FAQ is a great resource and might help answer some questions too: EA Bans and Suspensions - How they work and how to get in contact with us

    - EA_Lanna

  • xidu2's avatar
    xidu2
    3 years ago

    But in the history of the ban, there is no hint of being banned, but when the game enters the match, it is said to be banned

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @xidu2, 

    There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:

    @EA_Help wrote:

    You may have bans or suspensions that don't show on this page. 

    Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address 'noreply@ea.com'. If you don't have an email from EA about a ban or suspension, please know you can still appeal a ban you believe was added to your account/game mistakenly by filling out the webform.

    - EA_Lanna

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