EA_MakoMako 先生，感谢您的回复和帮助，我按照您的方法找回了我以前拥有和使用的 EA 帐户，但是当我登录 apex Legends 时，我发现它说被禁止，我很困惑，我正在尝试求助于 ea.help，我该怎么做才能让我的 apex 帐户解禁？
Community ManagerzK4airll
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So first I have to appeal the ban, and then I have to talk to EA customer service about the ban, right?
zK4airll What EA_Mako is meaning, is that the EA Account you're currently logged into to post on this thread is not the same EA Account that you had played on previously.
You would need to log into the original EA Account and re-link your Steam Account to it to try to recover access to the missing content.
Note: Your Apex Legends progress is tied to your EA Account, (not your Steam Account).
If your Steam Account is linked to the correct EA Account, it may be that you had been banned prior to Cross Progression, (seeing as your Steam achievements were from May, 2021).
If you were banned prior to Cross Progression, (which started to roll out on October 31st, 2023), the banned account's progress would of been excluded from Cross-Progression.
I think I can understand what you mean.So can I tell that my Apex ban may be related to the theft of Steam, since I clearly remember playing Apex Legends after October 31, 2023, and there is no change in account level and progress, can I use this as evidence for my ban appeal? I have filed an appeal against EA.help regarding the individual's original EA account ban and my case has not yet been updated.Thank you for your reply and help, much appreciated😔
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