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chaoainanaqi's avatar
chaoainanaqi
Not applicable
3 years ago
Solved

My apex account was banned for no reason.

My account was banned for no reason, so I can't play the game normally. I submitted an appeal, but it was not recorded in my case, and my appeal was not answered. My account number is [edit: email address removed], please help me.

  • Hi there, @chaoainanaqi 

    We're not able to help with banned accounts through Answers HQ. Just keep an eye out for a response from ToS. That can take several days. If it's been a week though, feel free to open a new case here and contact an advisor. They can let you know what the status is.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @chaoainanaqi 

    We're not able to help with banned accounts through Answers HQ. Just keep an eye out for a response from ToS. That can take several days. If it's been a week though, feel free to open a new case here and contact an advisor. They can let you know what the status is.

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