Forum Discussion

Rising Newcomer

Re: 1 players in queue

Hello,

My account ban was successfully reversed on October 1st (Reference Case: #255534421).

However, my account is currently bugged and "de-synced" from the matchmaking servers. I can log into the lobby, but when I try to enter the Firing Range or any match, it gets stuck on "Matchmaking..." endlessly. It has been over 72 hours since my ban was lifted and my password was reset.

I have already completed ALL local network and PC troubleshooting:

Restarted router and PC

Flushed DNS and reset Winsock

Cleared Steam download cache and verified game files

Since I cannot even load into the Firing Range, this is clearly a server-side account synchronization bug (often called an "unban shadowban"), not a local Wi-Fi or connection issue.

Please DO NOT reply with basic network troubleshooting steps. Instead, please escalate this ticket to the advanced technical team so they can perform a "Server-Side Account Refresh" or "Account Resync" to fix my matchmaking status.

Thank you.

2 Replies

EA_mplsnow
Community Manager
10 days ago
Hey tansannatoriumu,

I'm afraid we don't have access to your account information here on the forums, and aren't able to escalate account-related requests as a result.

With that said, if you think the matchmaking difficulties are related to the overturned account ban, feel free to connect with our live support team so they can take a look at the account with you and see if anything is contributing to your matchmaking experience.

It'd also be worth trying to disable all overlays, testing with a mobile hotspot, and taking a look at this troubleshooting guide if you're seeing any particular error messages.

Let us know how it goes, thanks!
Midnight9746
Hero+
10 days ago
tansannatoriumu wrote:
Please DO NOT reply with basic network troubleshooting steps. Instead, please escalate this ticket to the advanced technical team so they can perform a "Server-Side Account Refresh" or "Account Resync" to fix my matchmaking status.

tansannatoriumu Actually the issue isn't a server side desync, rather it is a ban still partly in place, (aka a shadow ban).

So what EA_mplsnow had said is the best course of action from here:

EA_mplsnow wrote:
With that said, if you think the matchmaking difficulties are related to the overturned account ban, feel free to connect with our live support team so they can take a look at the account with you and see if anything is contributing to your matchmaking experience.

Note: This is all I know regarding this matter, and I do not work for EA or for Respawn, I am a volunteer.

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