Hi there, @AlexH-Man
It sounds like your platform account is already linked to an old EA account that is now disabled. You'll need to contact an advisor so they can assist with this. To get in touch with one, please open a case here. Thanks!
Community ManagerHi there, @AlexH-Man
It sounds like your platform account is already linked to an old EA account that is now disabled. You'll need to contact an advisor so they can assist with this. To get in touch with one, please open a case here. Thanks!
how do I do this? It seems more or less impossible to open a case. If I go to account and click on linked accounts there is no way to open a case from that section. It just takes me back to the game pages.
I also find that very strange since the account is new, there’s no way it’s been linked before.
I was able to finally get in touch with support through a different issue. There should be a more direct way to the chat from the user account section…
Community ManagerThank you for the feedback. If you have any other issues, please reach out again.
Community Manager
