Forum Discussion

11199714flip's avatar
11199714flip
6 years ago
Solved

No level icon or player name

Cannot invite,join friends, or ready up for game and all it says above my character is player not my gamer tag and my level diamond is gone.
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi @Imakamiikaze_,

    What happens if you try setting a different DNS on your Xbox? That can sometimes help with issues like this. To update your DNS follow the steps below: 

    1. Go to your Xbox Settings, then select Network. 

    2. Choose Advanced Options and then go to DNS Settings. 

    3. Select Manual, and you should see fields to set the DNS. 

    4. Enter 8.8.8.8 as the Primary and 8.8.4.4 as the Secondary. This is the public Google DNS, but if there's a different public DNS you would rather use instead that's OK as well. 

    Let me know how that goes when you've had the chance to try it out. Thanks!

    /Kent

Imakamiikaze_'s avatar
Imakamiikaze_
5 years ago

Hi,

Mine is doing the same. I’ve done a power cycle, disconnected to the internet, delete the game and re downloaded it again and it’s still not working? 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @Imakamiikaze_,

What happens if you try setting a different DNS on your Xbox? That can sometimes help with issues like this. To update your DNS follow the steps below: 

1. Go to your Xbox Settings, then select Network. 

2. Choose Advanced Options and then go to DNS Settings. 

3. Select Manual, and you should see fields to set the DNS. 

4. Enter 8.8.8.8 as the Primary and 8.8.4.4 as the Secondary. This is the public Google DNS, but if there's a different public DNS you would rather use instead that's OK as well. 

Let me know how that goes when you've had the chance to try it out. Thanks!

/Kent

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